PUMPSPY SUMP PUMP SMART OUTLET FAQ

  • WHAT IS PUMPSPY TECHNOLOGY?

    PumpSpy Technology is a unique solution that automatically monitors your sump pump remotely, 24 hours a day. The PumpSpy Smart Outlet installed in your home monitors your main sump pump and transmits performance data to PumpSpy’s monitoring system. The monitoring system constantly records and analyzes this data to make sure your sump pump is working properly and alerts you if something is wrong.

  • HOW DOES THE SMART OUTLET CONNECT TO THE PUMPSPY MONITORING SERVICE?

    The PumpSpy Smart Outlet uses your WiFi connection to connect to PumpSpy. It takes less than a minute to setup the Smart Outlet on your WiFi. No additional equipment is required.

  • HOW DO I KNOW MY SUMP PUMP IS WORKING?

    Your main sump pump plugs into the Smart Outlet. PumpSpy then keeps track of your main sump pump cycles, running time, amp draw and other parameters. You can open the PumpSpy app and see current information anytime. PumpSpy checks on your pump so you don’t have to!

  • WHAT IF THE POWER GOES OUT?

    PumpSpy’s Smart Outlet stores enough power to keep working for several seconds after a power loss. The Smart Outlet will attempt to contact PumpSpy’s monitoring system when power goes out, but your WiFi network may also lose power.

    If your PumpSpy Smart Outlet does not “check in” to the monitoring service for 2 minutes, an alert will be sent to you.

    The PumpSpy Smart Outlet will automatically re-connect to your WiFi and send out an alert when power is restored.

    You will need a backup generator/power source for your sump pump to function properly in case of an extended power outage. PumpSpy recommends having a battery backup pump or alternative power source to prevent flooding.

    THE PUMPSPY SMART OUTLET WILL NOT POWER YOUR SUMP PUMP IN THE EVENT OF A MAIN POWER FAILURE!

  • I CAN’T REGISTER/LOGIN TO THE PUMPSPY WEBSITE?

    The Smart Outlet interface is currently app-only. The website only works with the Pump Spy Battery Backup System.

  • WHAT IS THE COST OF THE MONITORING SERVICE?

    Zero. "Free Monitoring Included", that says it all.

  • CAN I INSTALL MULTIPLE SMART OUTLETS IF I HAVE MULTIPLE PUMPS?

    You can have as many Smart Outlets as you have sump pumps. You can give each Smart Outlet a nickname (furnace room, main pump, etc.) to tell them apart in the PumpSpy app. Alerts will refer to the assigned nickname, so you know what pump is having an issue.

  • CAN I ENTER MULTIPLE EMAIL ACCOUNTS AND MOBILE PHONE NUMBERS?

    You can enter as many mobile numbers and email addresses as you like.

  • I HAVE A BATTERY BACKUP SYSTEM THAT MY SUMP PUMP PLUGS INTO AND THE BATTERY BACKUP SYSTEM THEN PLUGS INTO THE OUTLET. WILL THIS WORK?

    Yes. Plug the main sump pump into the upper receptacle on the Smart Outlet, and plug the battery backup system in the lower, unmonitored receptacle. Mount the high water sensor just below where your battery backup system turns on.

  • DOES THE SMART OUTLET WORK WITH A BACKUP PUMP SYSTEM?

    The Smart Outlet will monitor any primary sump pump that runs on 120V, just plug it into the upper receptacle. The lower receptacle is a straight 120V pass-through outlet. When used with a battery backup system, the backup system is plugged into the lower receptacle.

  • CAN THIS BE PLACED OUTDOORS? IN A WEATHER RATED BOX?

    The Smart Outlet is rated for indoor use only.

  • HOW DOES THE APP CALCULATE THE GALLONS PUMPED?

    The estimated gallons pumped is only an estimate. It is based on a typical residential installation @10' lift. It's usually within +/- 15% of actual pump output.

  • WILL IT RELAY ALERTS FROM MY BACKUP SYSTEM?

    The Smart Outlet monitors your primary sump pump only. It will not relay alerts from another product.

  • WHAT ISSUES DOES THE SMART OUTLET DETECT?

    The Smart Outlet monitors and can detect dozens of issues, including AC power failure, primary switch failure, impending pump failure, end of useful pump life, blocked or frozen discharge line, broken check valve, jammed pump impeller, airlocked pump, high water and many more.

  • I CAN'T FIND THE NETWORK NAMED "PumpspyOutlet"?

    Check for a network named "WICED". Occasionally, a Smart outlet will broadcast the default hardware network's name. Use this network instead of "PumpspyOutlet" and continue setup. everything will work as usual.

  • WHAT IF MY SUMP PUMP STOPS WORKING?

    If the main sump pump has a problem, the Smart Outlet automatically sends an alert describing the problem. You may need to take immediate action to prevent flooding if you do not have a backup pump!

    PUMPSPY HIGHLY RECOMMENDS THAT YOU ALWAYS HAVE 2 WORKING SUMP PUMPS INSTALLED IN YOUR HOME, ONE OF WHICH CAN OPERATE IN THE EVENT OF A POWER OUTAGE. THE PUMPSPY SUMP PUMP SMART OUTLET WILL NOT OPERATE YOUR SUMP PUMP IN THE EVENT OF A POWER OUTAGE. ALTHOUGH PUMPSPY WILL SEND YOU ALERTS WHEN YOUR PUMP HAS AN ISSUE, WE RECOMMEND HAVING A BACKUP PUMP THAT CAN TAKE OVER PUMPING DUTY UNTIL REPAIRS CAN BE COMPLETED.

  • WILL PUMPSPY WORK WITH MY EXISTING PUMP?

    Yes. Any 120v primary sump pump is compatible with the PumpSpy Smart Outlet.

  • HOW CAN I CHECK ON MY SMART OUTLET?

    With the PumpSpy app, you can see the real-time status of your main sump pump, anywhere, anytime. You won’t have to go down in the basement to check your sump pump anymore.

  • WHAT’S THE WARRANTY ON A SMART OUTLET?

    The PumpSpy Sump Pump Smart Outlet carries a 3 year warranty.

  • WHERE ARE THE INSTALLATION INSTRUCTIONS? ARE THEY AVAILABLE TO REVIEW?

    You can download the installation instructions and owner's manual at pumpspy.com.

  • COULD THE SMART OUTLET HANDLE TWO 115 VOLT PUMPS WITH JUST A SINGLE OUTLET?

    The Smart Outlet will pass the power through to both pumps. However, only the pump plugged into the upper receptacle would be connected to the monitoring service. The second pump would not be monitored.

  • CAN THE SMART OUTLET BE PLUGGED INTO A SURGE PROTECTOR?

    Yes. You can plug the Smart Outlet into a surge protector.

  • IS THERE A WAY TO RECONNECT THE UNIT TO MONITORING IF YOU ARE AWAY FROM HOME?

    The Smart Outlet will automatically reconnect when power/Wi-Fi/Internet service is restored.

  • HOW DO I MOVE THE SMART OUTLET TO A DIFFERENT WIFI SSID?

    To move the Smart Outlet to a new network, press the PumpSpy logo button and hold for 3 seconds, until the LED ring turns yellow. Then connect your device to the Wi-Fi network "PumpSpyOutlet". Once connected, open the Smart Outlet app and select your desired Wi-Fi network from the list of available networks. Enter the password, and the LED will turn green once successfully connected to the PumpSpy servers.

  • IS THERE A WINDOWS VERSIONS OF THE FREE PUMPSPY APP?

    We only offer iOS and Android apps at this time.

  • WHY DO I GET "INVALID EMAIL AND PASSWORD COMBINATION" MESSAGE? I CAN'T SIGN UP FOR A NEW PUMPSPY ACCOUNT.

    You're using the wrong app. You need to make sure you download the PumpSpy Smart Outlet App. The Pump Spy Battery Backup System app is not compatible with the Smart Outlet.

  • WHERE IS THE SERIAL NUMBER?

    The serial number is on the back of the outlet.

  • CAN THIS ALSO COMMUNICATE WITH SMART HOME HUBS LIKE GOOGLE HOME OR ALEXA?

    Alexa and Google Home integration is planned for a future upgrade in 2018.

  • DOES THIS ALLOW YOU TO REMOTELY TURN ON YOUR PUMP (I.E. IF THE FLOAT/SENSOR FAILS & YOU NEED TO MANUALLY TURN PUMP ON/OFF)?

    No. The Smart Outlet monitors your sump pump's operating parameters and sends alerts if issues are detected. It does not offer remote control.

  • DOES THE SMART OUTLET HAVE BUILT IN BATTERY BACK UP FOR POWER OUTAGES?

    The Smart Outlet stores enough power on-board to send a "tripped breaker/power fail" message for several seconds after power is lost. If your Wi-Fi is still running, this alert will get to PumpSpy and then sent to your contact methods. If the Smart Outlet doesn’t check in to PumpSpy’s servers for several minutes, an alert will be sent out to you.

  • DOES IT HAVE A BUILT IN ALARM?

    The Smart Outlet does not have an audible alarm.

  • HOW LONG IS THE HIGH WATER SENSOR WIRE? CAN IT BE EXTENDED?

    Answer: The sensor wire is 10'. An extension cable is available from PumpSpy.