PUMPSPY SUMP PUMP SMART OUTLET FAQ

  • WHAT IS PUMPSPY TECHNOLOGY?

    PumpSpy Technology is a unique solution that automatically monitors your sump pump remotely, 24 hours a day. The PumpSpy Smart Outlet installed in your home monitors your main sump pump and transmits performance data to PumpSpy’s monitoring system. The monitoring system constantly records and analyzes this data to make sure your sump pump is working properly and alerts you if something is wrong.

  • HOW DOES THE SMART OUTLET CONNECT TO THE PUMPSPY MONITORING SERVICE?

    The PumpSpy Smart Outlet uses your WiFi connection to connect to PumpSpy. It takes less than a minute to setup the Smart Outlet on your WiFi. No additional equipment is required.

  • HOW DO I KNOW MY SUMP PUMP IS WORKING?

    Your main sump pump plugs into the Smart Outlet. PumpSpy then keeps track of your main sump pump cycles, running time, amp draw and other parameters. You can open the PumpSpy app and see current information anytime. PumpSpy checks on your pump so you don’t have to!

  • WHAT IF THE POWER GOES OUT?

    PumpSpy’s Smart Outlet stores enough power to keep working for several seconds after a power loss. The Smart Outlet will attempt to contact PumpSpy’s monitoring system when power goes out, but your WiFi network may also lose power.

    If your PumpSpy Smart Outlet does not “check in” to the monitoring service for 2 minutes, an alert will be sent to you.

    The PumpSpy Smart Outlet will automatically re-connect to your WiFi and send out an alert when power is restored.

    You will need a backup generator/power source for your sump pump to function properly in case of an extended power outage. PumpSpy recommends having a battery backup pump or alternative power source to prevent flooding.

    THE PUMPSPY SMART OUTLET WILL NOT POWER YOUR SUMP PUMP IN THE EVENT OF A MAIN POWER FAILURE!

  • WHAT IF MY SUMP PUMP STOPS WORKING?

    If the main sump pump has a problem, the Smart Outlet automatically sends an alert describing the problem. You may need to take immediate action to prevent flooding if you do not have a backup pump!

    PUMPSPY HIGHLY RECOMMENDS THAT YOU ALWAYS HAVE 2 WORKING SUMP PUMPS INSTALLED IN YOUR HOME, ONE OF WHICH CAN OPERATE IN THE EVENT OF A POWER OUTAGE. THE PUMPSPY SUMP PUMP SMART OUTLET WILL NOT OPERATE YOUR SUMP PUMP IN THE EVENT OF A POWER OUTAGE. ALTHOUGH PUMPSPY WILL SEND YOU ALERTS WHEN YOUR PUMP HAS AN ISSUE, WE RECOMMEND HAVING A BACKUP PUMP THAT CAN TAKE OVER PUMPING DUTY UNTIL REPAIRS CAN BE COMPLETED.

  • WILL PUMPSPY WORK WITH MY EXISTING PUMP?

    Yes. Any 120v primary sump pump is compatible with the PumpSpy Smart Outlet.

  • HOW CAN I CHECK ON MY SMART OUTLET?

    With the PumpSpy app, you can see the real-time status of your main sump pump, anywhere, anytime. You won’t have to go down in the basement to check your sump pump anymore.

  • WHAT’S THE WARRANTY ON A SMART OUTLET?

    The PumpSpy Sump Pump Smart Outlet carries a 3 year warranty.