PumpSpy Battery Backup System FAQ

WHAT IS PUMPSPY TECHNOLOGY?

PumpSpy Technology is a unique solution that automatically monitors your sump pump system remotely, 24 hours a day. The PumpSpy Battery Backup System installed in your home monitors your sump pump, backup pump and battery system and transmits data to PumpSpy’s monitoring system. The monitoring system constantly records and analyzes this data to make sure your system is working properly.

HOW DOES THE PUMPSPY BATTERY BACKUP SYSTEM CONNECT TO THE PUMPSPY MONITORING SERVICE?

The PumpSpy Battery Backup System uses your WiFi connection to connect to PumpSpy. It takes less than a minute to setup the Battery Backup System on your WiFi. No additional equipment is required.

HOW DO I KNOW MY SUMP PUMP IS WORKING?

You can login to your PumpSpy account and see current pump information anytime. PumpSpy watches over your pump so you don’t have to. If you don’t receive a PumpSpy alert, don’t bother your pumps. If your PumpSpy system displays all green LEDs, don’t bother your pumps.

HOW LONG DOES THE PUMPSPY BATTERY BACKUP SYSTEM RUN ON A BATTERY CHARGE?

This is a tricky question. In a typical installation, the PumpSpy backup system will cycle 2,000 times with a fully charged, 75 amp/hr. 12-volt battery. This translates into roughly 13,000 gallons of water pumped. If the backup pump never shuts off during a power outage, the battery will last 5 1/2 to 6 hours. If the backup pump runs once every minute, the battery will last 2 days. Every home is a little different.

WHAT IF MY SUMP PUMP STOPS WORKING?

Every PumpSpy Battery Backup System includes a backup pump. If the main sump pump has a problem, PumpSpy automatically activates the backup pump and will send alerts instantly describing the problem. The backup pump will take over pump duty until the main sump pump is repaired or replaced.

I SAW OTHER SUMP PUMP PRODUCTS THAT CAN TEXT ME. WHAT’S THE DIFFERENCE BETWEEN THOSE AND PUMPSPY?

Other available text-capable sump pump devices only do one thing: send you a text message when water reaches a certain level in the sump basin. They don’t do anything else. These devices give you a few minutes notice that you’re about to flood. PumpSpy is the only product available that gives you up to the minute information on how your sump pump and backup system is working. With a PumpSpy system installed, you can check on your sump pump anytime, anywhere. PumpSpy gives you total peace of mind.

HOW CAN I TEST MY PUMPS?

You don’t have to. Your PumpSpy Battery Backup System conducts self-tests every other day. The self-test includes cycling the backup pump and measuring the battery under load.

HOW CAN I CHECK ON MY SYSTEM?

With the free PumpSpy app, you can see real-time status of your system. You don’t need to go down in the basement to check on your sump pump anymore.

CAN I USE THE BATTERY FROM MY OLD BATTERY BACKUP PUMP?

PumpSpy recommends installing a new 12V deep cycle SLA or Gel battery (75 amp/hr or greater) when the system is installed. We recommend PumpSpy’s 12V SLA Deep cycle maintenance free battery. You can use any 12V deep cycle battery with your PumpSpy system. However, a poorly maintained battery will compromise performance and regularly fail self-tests.

WILL THE PUMPSPY BATTERY BACKUP SYSTEM WORK WITH MY EXISTING SUMP PUMP?

Yes. Any 120v primary sump pump is compatible with the PumpSpy Battery Backup System.

WHAT IF THE POWER GOES OUT?

The PumpSpy Battery Backup System continues to work in the event of a power outage. The backup pump works on battery power and so does the WiFi data connection.

WHAT MAKES PUMPSPY BETTER THAN MULTIPLE SUMP PUMPS IN ONE BASIN?

Multiple sump pumps certainly are good protection from flooding due to pump failure. But, how do you know if all the pumps are working? You must open the basin and manually test each pump. When you have a PumpSpy Battery Backup System, you have two pumps that you know are always working, because we automatically test them for you on a regular basis.

CAN I CONNECT MY EXISTING BACKUP PUMP TO A PUMPSPY BATTERY BACKUP SYSTEM?

Yes. PumpSpy offers upgrade kits to convert your existing battery backup pump to a PumpSpy system. Upgrade kits are available for Basement Watchdog, Zoeller and Wayne backup pumps at pumpspy.com and amazon.com

WHAT’S THE WARRANTY ON A PUMPSPY BATTERY BACKUP SYSTEM?

The PumpSpy Battery Backup System controller and battery backup pump carry a 3 year manufacturer’s warranty.

WILL THE BATTERY BACKUP SYSTEM WORK WITH MY EXISTING PUMP?

Yes. Any 120v primary sump pump is compatible with the PumpSpy Battery Backup System.

HOW DOES THE BATTERY BACKUP SYSTEM SEND ALERTS IF THE MAIN POWER GOES OUT?

If the power goes out and your WiFi network is still active (UPS backup for router/modem OR the power is only partially out, like a tripped breaker), the Battery Backup System automatically switches over to battery power. In this scenario, you would receive an AC power failure alert immediately, because the data would reach our servers and trigger the alert.

If the power is completely out and/or your internet is down, the Battery Backup System would try to send the AC power failure alert, but the data would not get through since the internet connection is down.  If your Battery Backup System fails to “check in” with our servers for over 10 minutes, you will receive an alert that your system is offline.

The system does not communicate directly with homeowner’s devices, the Battery Backup System sends all data and communications to PumpSpy’s Remote Monitoring computers, which process incoming data and sends alerts as required.

WHAT IS THE COST FOR THE PUMPSPY MONITORING SERVICE?

Zero. Free Monitoring is included.

I’M HAVING TROUBLE GETTING THE BATTERY BACKUP SYSTEM CONNECTED TO WIFI?

Follow the included setup instructions. However, if you are having issues with setting up your PumpSpy device via the app, you can manually setup the device.

This process works on all Apple and Android devices.

• On your Apple/Android device, go to Wi-Fi settings and connect to the PumpSpy device’s Wi-Fi network.

• If your device warns you that there is no internet connection available, that is normal. Stay connected to the PumpSpy Wi-Fi network. Make sure your device stays connected!

• Some Android devices will request that you sign in to the PumpSpy network. In this event, click the sign in notification. When you reach the PumpSpy Provisioning page, select options (3 dots) at upper right, then select “Use this network as is”.

• Once successfully connected, open a web browser on your Apple/Android device.

• Enter the following address: 10.10.115.1/config/scan_page_outer.html

• Select your Wi-Fi network from the displayed list of available networks.

• Enter your Wi-Fi network password.

• The screen will go dark and a message will be displayed. Close your browser.

• Your PumpSpy devices Wi-Fi indicator will turn red for several seconds, then green once successfully connected to PumpSpy’s servers. If it stays red after 60 seconds, start over. (Make sure you enter the correct Wi-Fi password!)

• Once the Wi-Fi indicator is green, open the PumpSpy app. Under the Settings tab, select “Connect Device Manually”

• Enter your PumpSpy device’s 15-digit serial number and press “Submit”

CAN MULTIPLE BATTERY BACKUP SYSTEMS BE INSTALLED ON A MULTI-PUMP SYSTEM?

Yes. You can have as many Battery Backup Systems as you have sump pumps. You can give each Battery Backup System a nickname (furnace room, main pump, etc.) to tell them apart in the PumpSpy app.

CAN YOU ENTER MULTIPLE EMAIL ACCOUNTS AND CELL PHONE NUMBERS TO RECEIVE ALERTS?

Yes. You can enter as many mobile numbers and email addresses as you like. You can also install the PumpSpy app on as many phones/tablets as you wish to receive push notification alerts.

IS THE BATTERY BACKUP SYSTEM COMPATIBLE WITH Z-WAVE?

No. It uses 2.4 Ghz WiFi. Connects to your WiFi access points, no hub is required.

CAN THE BATTERY BACKUP SYSTEM BE PLACED OUTDOORS? IN A WEATHER RATED BOX?

The Battery Backup System is rated for indoor use only.

DOES THE BATTERY BACKUP SYSTEM HAVE AN AUDIBLE ALARM?

The PumpSpy battery backup system sounds an audible alarm and sends alerts to your mobile devices.

CAN I USE THE BATTERY BACKUP SYSTEM IN A CRAWLSPACE?

As long as you have a decent WiFi signal (above -85 dB) at the point of installation. If signal strength is a concern, an inexpensive WiFi extender can be installed in the normal living space above the Battery Backup System.

FOR A LOCATION THAT DOES NOT HAVE WIFI, WILL THE BATTERY BACKUP SYSTEM WORK WITH A MIFI HOTSPOT?

The Battery Backup System requires an always-on internet connection. Many MiFi devices do not have a constant connection to the internet and are not recommended.

HOW MUCH DATA DOES THE BATTERY BACKUP SYSTEM USE ON A MONTHLY BASIS?

A typical Battery Backup System uses 50MB of data (up and down) per month. Data usage will vary based on pump activity.

HOW LONG IS THE WIRE FOR THE DUAL FLOAT SWITCHES?

The cords are 10′. Extensions are available from PumpSpy.

DOES THE BATTERY BACKUP SYSTEM USE THE 5GHZ OR 2.4GHZ WIFI BAND?

The Battery Backup System connects on 2.4 GHz.

HOW DOES THE APP CALCULATE THE ESTIMATED GALLONS PUMPED?

The estimated gallons pumped is based on the pump’s running time and is only an estimate. The value is for a typical residential sump pump @10′ lift. It’s usually within +/- 20% of actual pump output.

HOW DOES THE BATTERY BACKUP SYSTEM KNOW THERE IS A HIGH WATER SITUATION?

The Battery Backup System includes dual float switches that connects to the unit. A high water alert is sent whenever the upper switch is engaged for 3 seconds, which also engages the backup pump.

AS A LANDLORD CAN I SET THESE UP ON MULTIPLE PROPERTIES AND VIEW THEM IN A SINGLE ACCOUNT ON THE APP?

Yes. You can setup multiple Battery Backup Systems at multiple locations and view them all in the app. When you open the app, the first view will be a list of locations. Select a location to see all the PumpSpy devices at that location. Any alerts include the location of the Battery Backup System.

CAN THE BATTERY BACKUP SYSTEM BE USED WITH A GFCI PLUG?

Yes.

DOES THE APP SHOW YOU HOW OFTEN YOUR SUMP PUMP TURNS ON?

Yes. The app shows total cycles for each date, and you can “drill-down” and see the times of all cycles on any date.

CAN A BATTERY BACKUP SYSTEM BE PLUGGED INTO A SURGE PROTECTOR?

Yes, you can plug the Battery Backup System into a surge protector.

CAN THE BATTERY BACKUP SYSTEM HANDLE A PUMP THAT CYCLES ON MANY TIMES AN HOUR?

Yes, the number of cycles is not an issue. However, the pump needs to run at least 2 seconds to register as a cycle.

WILL THE BATTERY BACKUP SYSTEM RECONNECT AFTER AN INTERNET OUTAGE IF YOU ARE AWAY FROM HOME?

Yes, the Battery Backup System will automatically reconnect to PumpSpy servers once WiFi/Internet service is restored.

IS THE BATTERY BACKUP SYSTEM UL CERTIFIED?

Yes. MET US & Canada E1113858, complies with UL 30730-1 CSA C22.2 60730-1

MY PUMP HAS FROZEN UP DUE TO INFREQUENT USE WHICH THEN CAUSED FLOODING, CAN THE BATTERY BACKUP SYSTEM DETECT THIS PROBLEM?

Yes. The Battery Backup System can detect a locked impeller and high water, along with many other issues.

HOW DO I CHANGE THE WIFI SETTINGS? I NEED TO CHANGE TO A DIFFERENT WIFI NETWORK.

To move the Battery Backup System to a new network, press the WiFi setup button and hold for 3 seconds, until the WiFi LED turns yellow. Then connect your phone to the WiFi network “PumpSpy”. Once connected, open the Battery Backup System app and select your desired WiFi network from the list of available networks. Enter the WiFi password, and the LED will turn green once successfully connected to the PumpSpy servers.

IS THERE A WINDOWS VERSION OF THE PUMPSPY APP?

We only offer iOS and Android apps.

DOES THE BATTERY BACKUP SYSTEM WORK WITH ELECTRONIC SUMP PUMP SWITCHES?

Yes. The Battery Backup System is compatible with all 120V sump pump switches.

WHY DO I GET "INVALID EMAIL AND PASSWORD COMBINATION" MESSAGE? THE APP WON’T ALLOW ME TO SIGN UP FOR A NEW ACCOUNT.

You’re using the wrong PumpSpy app. You need to download the PumpSpy app for WiFi PumpSpy devices with the purple icon. The Legacy Battery Backup System app with the green icon is not compatible with the WiFi Battery Backup System.

CAN THE BATTERY BACKUP SYSTEM FIRMWARE BE UPGRADED?

Yes. Firmware upgrades are pushed to Battery Backup Systems OTA.

WHERE IS THE SERIAL NUMBER?

The serial number is the 15 digit number on the side or back of the controller.

DOES THE BATTERY BACKUP SYSTEM ALLOW YOU TO REMOTELY TURN ON YOUR PUMP?

No. The Battery Backup System monitors your sump pump’s operating parameters and sends alerts if issues are detected. It does not offer remote control. You can initiate the backup pump and battery test by holding the Alarm Mute button for 10 seconds.

WILL PUMPSPY NOTIFY YOU OF EXCESS PUMP RUN TIMES IF THE PUMP STAYS IN ON POSITION?

Yes. The cycle time of the main sump pump and backup pump is monitored. Alerts are sent if either pump runs continuously for 5 minutes at default settings.

IF THE BATTERY BACKUP SYSTEM IS OFFLINE, IS POWER STILL PROVIDED TO THE SUMP PUMP OUTLET?

The Battery Backup System passes AC power directly to the pump, regardless of connectivity. No relays or switches are in the power path to your main pump. The Battery Backup System cannot interrupt power to your main pump if AC power is available. In the event of a power failure, the Battery Backup System automatically switches over to the backup pump system.

WHAT DOES THE BATTERY BACKUP SYSTEM MONITOR?

The Battery Backup System monitors and can detect dozens of issues with your sump pump, including AC power failure, primary switch failure, impending pump motor failure, blocked or frozen discharge line, broken check valve, high water and many more. The Battery Backup System also check the status of your backup pump and battery health. The backup pump and battery are tested every other day.

HOW CAN I FIND MY BATTERY BACKUP SYSTEM’S MAC ADDRESS?

The 15 digit serial number is the MAC address in integer format.