PumpSpy Smart Outlet FAQ

WHAT IS PUMPSPY TECHNOLOGY?

PumpSpy Technology is a patented solution that automatically monitors your sump pump remotely, 24 hours a day. The PumpSpy Smart Outlet installed in your home monitors your main sump pump and transmits performance data to PumpSpy’s monitoring system. The monitoring system constantly records and analyzes this data to make sure your sump pump is working properly and alerts you if something is wrong.

HOW DOES THE SMART OUTLET CONNECT TO THE PUMPSPY MONITORING SERVICE?

The PumpSpy Smart Outlet uses your WiFi connection to connect to PumpSpy. It takes less than a minute to setup the Smart Outlet on your WiFi. No additional equipment is required.

WILL THE SMART OUTLET WORK WITH MY EXISTING PUMP?

Yes. Any 120v primary sump pump is compatible with the PumpSpy Smart Outlet.

HOW DOES THE SMART OUTLET SEND ALERTS IF THE MAIN POWER GOES OUT?

If the power goes out and your WiFi network is still active (UPS backup for router/modem OR the power is only partially out, like a tripped breaker), the Smart Outlet stores enough power onboard to send data for several seconds. In this scenario, you would receive an AC power failure alert immediately, because the data would reach our servers and trigger the alert.

If the power is completely out and/or your internet is down, the Smart Outlet would try to send the AC power failure alert, but the data would not get through since the internet connection is down.  If your Smart Outlet fails to “check in” with our servers for over 10 minutes, you will receive an alert that your outlet is offline.

The outlet does not communicate directly with homeowner’s devices, the Smart Outlet sends all data and communications to PumpSpy’s Remote Monitoring computers, which process incoming data and sends alerts as required. 

THE PUMPSPY SMART OUTLET WILL NOT POWER YOUR SUMP PUMP IN THE EVENT OF A MAIN POWER FAILURE!

WHAT IF MY SUMP PUMP STOPS WORKING?

If the main sump pump has a problem, the Smart Outlet automatically sends an alert describing the problem. The app will refer you to a specific troubleshooting section. You may need to take immediate action to prevent flooding if you do not have a backup pump!

PUMPSPY HIGHLY RECOMMENDS THAT YOU ALWAYS HAVE 2 WORKING SUMP PUMPS INSTALLED IN YOUR HOME, ONE OF WHICH CAN OPERATE IN THE EVENT OF A POWER OUTAGE. THE PUMPSPY SUMP PUMP SMART OUTLET WILL NOT OPERATE YOUR SUMP PUMP IN THE EVENT OF A POWER OUTAGE. ALTHOUGH PUMPSPY WILL SEND YOU ALERTS WHEN YOUR PUMP HAS AN ISSUE, WE RECOMMEND HAVING A BACKUP PUMP THAT CAN TAKE OVER PUMPING DUTY UNTIL REPAIRS CAN BE COMPLETED.

WHAT IS THE COST FOR THE PUMPSPY MONITORING SERVICE?

Zero. Free Monitoring is included.

I’M HAVING TROUBLE GETTING THE SMART OUTLET CONNECTED TO WIFI?

Follow the included setup instructions. However, if you are having issues with setting up your PumpSpy device via the app, you can manually setup the device.

This process works on all Apple and Android devices.

• On your Apple/Android device, go to Wi-Fi settings and connect to the PumpSpy device’s Wi-Fi network.

• If your device warns you that there is no internet connection available, that is normal. Stay connected to the PumpSpy Wi-Fi network. Make sure your device stays connected!

• Some Android devices will request that you sign in to the PumpSpy network. In this event, click the sign in notification. When you reach the PumpSpy Provisioning page, select options (3 dots) at upper right, then select “Use this network as is”.

• Once successfully connected, open a web browser on your Apple/Android device.

• Enter the following address: 10.10.115.1/config/scan_page_outer.html

• Select your Wi-Fi network from the displayed list of available networks.

• Enter your Wi-Fi network password.

• The screen will go dark and a message will be displayed. Close your browser.

• Your PumpSpy devices Wi-Fi indicator will turn red for several seconds, then green once successfully connected to PumpSpy’s servers. If it stays red after 60 seconds, start over. (Make sure you enter the correct Wi-Fi password!)

• Once the Wi-Fi indicator is green, open the PumpSpy app. Under the Settings tab, select “Connect Device Manually”

• Enter your PumpSpy device’s 15-digit serial number and press “Submit”

CAN MULTIPLE SMART OUTLETS BE INSTALLED ON A MULTI-PUMP SYSTEM?

Yes. You can have as many Smart Outlets as you have sump pumps. You can give each Smart Outlet a nickname (furnace room, main pump, etc.) to tell them apart in the PumpSpy app.

CAN YOU ENTER MULTIPLE EMAIL ACCOUNTS AND CELL PHONE NUMBERS TO RECEIVE ALERTS?

Yes. You can enter as many mobile numbers and email addresses as you like. You can also install the app on as many phones/tablets as you wish to receive push notification alerts.

IS THE SMART OUTLET COMPATIBLE WITH Z-WAVE?

No. It uses 2.4 Ghz WiFi. Connects to your WiFi access points, no hub is required.

CAN THE SMART OUTLET BE PLACED OUTDOORS? IN A WEATHER RATED BOX?

The Smart Outlet is rated for indoor use only.

DOES THE SMART OUTLET HAVE AN AUDIBLE ALARM?

No audible alarms. All alerts are sent to your mobile devices.

CAN I USE THIS DEVICE IN A CRAWLSPACE?

As long as you have a decent WiFi signal (above -85 dB) at the point of installation. If signal strength is a concern, an inexpensive WiFi extender can be installed in the normal living space above the Smart Outlet.

FOR A LOCATION THAT DOES NOT HAVE WIFI, WILL THE SMART OUTLET WORK WITH A MIFI HOTSPOT?

The Smart Outlet requires an always-on internet connection. Many MiFi devices do not have a constant connection to the internet and are not recommended.

HOW MUCH DATA DOES THE SMART OUTLET USE ON A MONTHLY BASIS?

A typical Smart Outlet uses 50MB of data (up and down) per month. Data usage will vary based on pump activity.

HOW LONG IS THE WIRE FOR THE HIGH WATER SENSOR?

The sensor cord is 10′. Extensions are available from PumpSpy.

DOES THE SMART OUTLET USE THE 5GHZ OR 2.4GHZ WIFI BAND?

The Smart Outlet only connects on 2.4 GHz.

HOW DOES THE APP CALC THE ESTIMATED GALLONS PUMPED?

The estimated gallons pumped is based on the pump’s running time and is only an estimate. The value is for a typical residential sump pump @10′ lift. It’s usually within +/- 20% of actual pump output.

HOW DOES THE SMART OUTLET KNOW THERE IS A HIGH WATER SITUATION?

The Smart Outlet includes a high water sensor that connects to the unit. A high water alert is sent whenever the switch is engaged for 3 seconds.

AS A LANDLORD CAN I SET THESE UP ON MULTIPLE PROPERTIES AND VIEW THEM IN A SINGLE ACCOUNT ON THE APP?

Yes. You can setup multiple Smart Outlets at multiple locations and view them all in the app. When you open the app, the first view will be a list of locations. Select a location to see all the PumpSpy devices at that location. Any alerts include the location of the Smart Outlet.

CAN THE SMART OUTLET BE USED WITH A GFCI PLUG?

Yes.

CAN THE SMART OUTLET HANDLE TWO PUMPS PLUGGED INTO A SINGLE SMART OUTLET?

Yes, it will pass the power through to both pumps. However, only the pump plugged into the upper receptacle would be connected to the monitoring service. The second pump would not be monitored.

DOES THE APP SHOW YOU HOW OFTEN YOUR SUMP PUMP TURNS ON?

Yes. The app shows total cycles for each date, and you can “drill-down” and see the times of all cycles on any date.

MY SMART OUTLET LED RING ISN’T TURNING ON AFTER A POWER FAILURE?

The Smart Outlet may take up to 60 seconds to boot after a power failure/unplugging the device.

CAN A SMART OUTLET BE PLUGGED INTO A SURGE PROTECTOR?

Yes, you can plug the Smart Outlet into a surge protector.

CAN THE SMART OUTLET HANDLE A PUMP THAT CYCLES ON MANY TIMES AN HOUR?

Yes, the number of cycles is not an issue. However, the pump needs to run at least 2 seconds to register as a cycle.

WILL THE SMART OUTLET RECONNECT AFTER A POWER FAILURE IF YOU ARE AWAY FROM HOME?

Yes, the Smart Outlet will automatically reconnect once power/WiFi/Internet service is restored. 

IS THE SMART OUTLET UL CERTIFIED?

Yes. MET US & Canada E1113858, complies with UL 30730-1 CSA C22.2 60730-1

MY PUMP HAS FROZEN UP DUE TO INFREQUENT USE WHICH THEN CAUSED FLOODING, CAN THE SMART OUTLET DETECT THIS PROBLEM?

Yes. The Smart Outlet can detect a locked impeller and high water, along with many other issues.

CAN THIS BE USED WITH AN EJECTOR PUMP IN BASIN (SEPTIC)?

Yes, but you will need to install the high water sensor for full functionality. (Yuck!)

HOW DO I CHANGE THE WIFI SETTINGS? I NEED TO CHANGE TO A DIFFERENT WIFI NETWORK.

To move the Smart Outlet to a new network, press the reset button and hold for 3 seconds, until the LED ring turns yellow. Then connect your phone to the WiFi network “PumpSpy”. Once connected, open the Smart Outlet app and select your desired WiFi network from the list of available networks. Enter the WiFi password, and the LED will turn green once successfully connected to the PumpSpy servers.

IS THERE A WINDOWS VERSION OF THE PUMPSPY APP?

We only offer iOS and Android apps.

DOES THE SMART OUTLET WORK WITH ELECTRONIC SUMP PUMP SWITCHES?

Yes. The Smart Outlet is compatible with all 120V sump pump switches.

WHY DO I GET "INVALID EMAIL AND PASSWORD COMBINATION" MESSAGE? THE APP WON’T ALLOW ME TO SIGN UP FOR A NEW ACCOUNT.

You’re using the wrong PumpSpy app. You need to download the PumpSpy app for WiFi PumpSpy devices with the purple icon. The Legacy Battery Backup System app with the green icon is not compatible with the Smart Outlet.

CAN THE SMART OUTLET FIRMWARE BE UPGRADED?

Yes. Firmware upgrades are pushed to Smart Outlets OTA.

WHERE IS THE SERIAL NUMBER?

The serial number is the 15 digit number on the side or back of the outlet.

DOES THE SMART OUTLET ALLOW YOU TO REMOTELY TURN ON YOUR PUMP?

No. The Smart Outlet monitors your sump pump’s operating parameters and sends alerts if issues are detected. It does not offer remote control.

DOES THIS PRODUCT HAVE BUILT IN BATTERY BACKUP FOR POWER OUTAGES?

No. The Smart Outlet stores enough power on-board to send a “tripped breaker/power fail” message for several seconds after power is lost. If your WiFi is still running, this alert will get to PumpSpy and then sent to your contact methods. If your Smart Outlet is offline for over 10 minutes, you will receive an alert that the Outlet is offline. THE SMART OUTLET WILL NOT POWER YOUR SUMP PUMP DURING A POWER OUTAGE! CHECK OUT THE PUMPSPY WIFI BATTERY BACKUP SYSTEM FOR FULL PROTECTION DURING POWER OUTAGES.

WILL THE PUMP SPY NOTIFY YOU OF EXCESS RUN TIMES IF THE FLOAT STICKS IN ON POSITION?

Yes. The cycle time of the sump pump is monitored. Alerts are sent if the pump runs continuously for 5 minutes by default.

IF THE SMART OUTLET IS OFFLINE, IS POWER STILL PROVIDED TO THE SUMP PUMP OUTLET?

The Smart Outlet passes AC power directly to the pump, regardless of connectivity. No relays or switches are in the power path, so the Smart Outlet cannot interrupt power to your pump.

WILL THE SMART OUTLET RELAY ALL ALERTS FROM MY NON-PUMPSPY BACKUP SYSTEM?

The Smart Outlet monitors your primary sump pump only. It will not relay alerts from another product.

WHAT DOES THE SMART OUTLET MONITOR?

The Smart Outlet monitors and can detect dozens of issues with your sump pump, including AC power failure, primary switch failure, impending pump motor failure, blocked or frozen discharge line, broken check valve, high water and many more.

HOW CAN I FIND MY SMART OUTLET’S MAC ADDRESS?

The 15 digit serial number is the MAC address in integer format.