PumpSpy Services Terms and Conditions

These terms and conditions govern the purchase of services provided by PumpSpy stated in the terms of its offer, such offer or acceptance is conditioned on Purchaser’s assent to these terms. Each offer is valid for 30 days from the date of the offer unless extended, modified or withdrawn in writing by PumpSpy. The return of a purchase order, if any, and/or the completed, executed offer to PumpSpy during such validity period will be sufficient to form an Agreement and acceptance of the PumpSpy offer and these terms and conditions.

1. Definitions

Whenever used in this document with initial capitalization, the following definitions shall be applicable:
A. “Agreement” or “Contract” shall mean the PumpSpy Form, the terms and conditions stated herein, Purchaser’s purchase order, if any, (excluding any preprinted terms and conditions on said purchase order and in any attachment or attachments to said purchase order) or other document evidencing acceptance of the PumpSpy offer as set forth in the Form; or an integrated agreement signed by PumpSpy and Purchaser; for Sump pump Monitoring Services.
B. “Data” shall mean any process information, alarms, notifications, reports, and user commands, organized, transmitted and/or generated by the Purchaser’s use of the monitoring service.
C. “Device” shall mean the equipment used by the Purchaser to send/receive wireless transmissions on the Network, including any wireless modem, SIM (Subscriber Identity Module) Card, and any accessories or related equipment.
D. “Monitoring Services” shall mean the communications, data storage, notifications and Web based user interface provided by PumpSpy and its Suppliers as further described in PumpSpy Form.
E. “Network” shall mean those integrated mobile switching facilities, data routers, servers, cell sites, and any other related facilities or equipment used to provide Monitoring Services.
F. “Professional Services” shall mean (i) technical information provided by PumpSpy including data interpretation and reports, (ii) advice and consultation given to Purchaser by a PumpSpy technician or sales person.
G. “Purchaser” shall mean the individual or entity purchasing Monitoring Services, as well as any other owners of the dwelling or facility where the Monitoring Services are to be provided.
H. “PumpSpy Proposal & Information Form” (hereinafter the “Form” or “Offer”) shall mean the PumpSpy Form for execution by Purchaser detailing the services purchased, the price and the effective date of the agreement.
I. “PumpSpy” shall mean PumpSpy Technology, LLC. or an affiliated company and their subsidiaries, successors and assigns.
J. “Site” shall mean each of the Purchaser’s dwelling or facilities to be monitored.
K. “Supplier” shall mean any subcontractor or supplier of any tier who supplies goods, facilities, and services to PumpSpy in connection with the obligations of PumpSpy under the Agreement.
L. “Work” shall mean the Monitoring Services supplied by PumpSpy under the Agreement.

2. Scope

PumpSpy will furnish Monitoring Services as specified in the Form and pursuant to the Agreement.

3. Price

The PumpSpy offer and prices are firm for Monitoring Services which are scheduled to be performed for the period selected in the offer. The period of service begins upon the customers request for activation of the individual site. At the conclusion of the original agreement period of service, the Agreement shall renew automatically for subsequent additional (1) one period of service, unless canceled prior to the expiration of the then current period of service. At any time prior to renewal, PumpSpy may upon 30 days written notice, establish new prices for Monitoring Services.

4. Terms of Payment

A. PumpSpy shall at the time of activation and subsequent renewals, invoice Purchaser for the full value of the services purchased as stated in the Agreement.
B. Payments are due immediately upon date of service.
C. Any past due amounts shall, without prejudice to the right of PumpSpy to payment when due, bear interest at a one and one-half per cent per month, payable each month or portion thereof that payment is delayed. If payments are not made when due, then PumpSpy may, upon fifteen (15) days written notice and at its option, suspend all further work hereunder. Resumption of work thereafter is contingent upon correction of the payments deficiency. The schedule for the resumed work will be established by PumpSpy based on its then current work load and the availability of other resources.
All PumpSpy expenses associated with any such suspension and resumption of services shall be for the account of Purchaser.

5. Purchasers Representations

A. Purchaser is responsible for the content of any and all data transmitted over the network.
B. Purchaser understands that Purchaser, PumpSpy or any other third party authorized and directed by the Purchaser may, through the website, execute changes to Purchasers system configuration. The Purchaser shall be solely responsible for changes executed by the Purchaser, PumpSpy or any other third party. PumpSpy shall not be responsible for or have any direct or indirect liability for any incorrect or incomplete system configuration, nor shall PumpSpy be responsible for any direct or indirect consequences resulting from the execution of such changes.
C. Purchaser understands that Purchaser, PumpSpy or any other third party authorized and directed by Purchaser may, through the website execute a manual override to the operation of equipment or execute parameter changes affecting the operation of equipment on the Purchaser’s site. The Purchaser shall be solely responsible for the execution of manual overrides or equipment parameter changes executed by Purchaser, PumpSpy or third parties authorized and directed by purchaser. PumpSpy shall have no direct or indirect liability for the consequences of any manual override or equipment parameter changes executed.
D. Ownership of Numbers. Purchaser acknowledges that subject to FCC number portability rules, Purchaser shall not have or acquire any property right in any specific Subscriber Identity Module (SIM) number provided by PumpSpy.
E. Purchaser acknowledges that PumpSpy will not with its own employees, respond to or take action related to those events for which PumpSpy is providing monitoring and notifications Services.
F. Purchaser understands they are responsible for ongoing, testing, periodic maintenance, calibration and functionality of the equipment to be monitored, and should immediately notify PumpSpy if any failures are identified. PumpSpy shall use all reasonable efforts to assist the Purchaser in identification of any perceived failures, but in no case is PumpSpy obligated to visit the Purchasers site to troubleshoot or provide remedy.
G. Purchaser acknowledges that PumpSpy reserves the right to suspend Monitoring Services on any Site that generates excessive data or false messages in any thirty day period. PumpSpy may take the monitoring of a specific site out of service until PumpSpy and the Purchaser have made alternate arrangements or the Purchaser has corrected the cause of the false and excessive messages. In such event PumpSpy shall make reasonable efforts to notify Purchaser. PumpSpy shall not be responsible and shall have no direct or indirect liability for any false, incomplete or incorrect messages.
H. The purchaser acknowledges the PumpSpy may, pursuant to the description of services as set forth in the Form, invoice Purchaser for excessive use events.
I. Purchaser further understands and agrees that PumpSpy Monitoring Services are intended only to monitor and provide notice to Purchaser of conditions relating to Purchaser’s non-critical mechanical and electrical equipment and are not intended to be used as a primary life-safety, security, fire detection and alarm system.
J. Purchaser represents that should the purchaser elect to purchase Monitoring services from PumpSpy, PumpSpy shall perform such services only on a best efforts basis.

6. Permitted Outages

PumpSpy is not responsible for the following outages (hereinafter, the “Permitted Outages”)
A. Periods of scheduled maintenance and emergency unscheduled maintenance.
B. Periods the Monitoring Service is not available for the Purchaser’s use due to (i) the inoperability of the Purchaser’s Equipment, Purchaser’s network connectivity, or (ii) the negligent actions or omission, willful misconduct of Purchaser, its employees, consultants, or third party agents acting on behalf of the Purchaser.
C. Periods the Monitoring Service is not available for Purchaser’s use due to Network coverage limitations and outages and coverage gaps or other Monitoring Service interruptions attributable to other Suppliers or carriers and its network including scheduled Maintenance.
D. Periods the Monitoring Service is not available for the Purchaser’s use as a result of suspension of the Monitoring Services as a result of a breach of this Agreement by Purchaser, including non-payment of amounts owed or unlawful or improper use of the Monitoring Services.
E. Periods the Monitoring Service is not available for Purchaser’s use as a result of (i) widespread, common failure or failures of Devices that affects the Monitoring Service; or (ii) hostile network attacks by any third party, including a customer of the Purchaser, that are directly (in whole or in part) attributable to Device vulnerabilities.

7. Warranties and Disclaimer

Services Warranty

THE MONITORING SERVICES PROVIDED UNDER THIS AGREEMENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND PUMPSPY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. PUMPSPY MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE MONITORING SERVICES ARE FREE OF RIGHTFUL CLAIMS OF ANY THIRD PARTY FOR INFRINGEMENT OF PROPRIETARY RIGHTS. THE ENTIRE RISK ASSOCIATED WITH THE USE OF THE MONITORING SERVICES SHALL BE BORNE SOLELY BY PURCHASER. PUMPSPY MAKES NO WARRANTY THAT THE MONITORING SERVICES WILL BE COMPLETELY SECURE, ERROR FREE, WITHOUT INTERRUPTIONS OR MEET PURCHASER’S REQUIREMENTS. PUMPSPY DOES NOT REPRESENT THE MONITORING SERVICES AS SUITABLE FOR AUTOMATED CONTROL OF ANY EXTERNAL EQUIPMENT. USE OF THE MONITORING SERVICES FOR THIS PURPOSE IS SOLELY AT PURCHASERS OWN RISK. THE MONITORING SERVICES MAY BE USED TO MANUALLY EXECUTE CHANGES TO THE OPERATION OF EXTERNAL EQUIPMENT AT THE PURCHASER’ SITE. PUMPSPY STRONGLY RECOMENDS THAT PURCHASER MAKE ALTERNATE ELECTRICAL OR MECHANICAL PROVISIONS AT THE EQUIPMENT SITE THAT WILL MITIGATE, OR REDUCE THE RISK ASSOCIATED WITH THE MONITORING SYSTEM’S FAILURE TO EXECUTE SUCH CHANGES. PUMPSPY SHALL HAVE NO LIABILITY FOR A FAILURE OF EXTERNAL EQUIPMENT FOR ANY REASON WHATSOEVER UNDER ANY CIRCUMSTANCES WHATSOEVER. THE WARRANTIES PROVIDED BY PUMPSPY AS SET FORTH IN THIS ARTICLE 7 ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES WHETHER STATUTORY, EXPRESS, OR IMPLIED (INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE).

8. Taxes

The price paid or to be paid to PumpSpy under the Agreement does not include any federal (other than federal income taxes imposed on PumpSpy), state, or local property, license, privilege, sales, use, excise, telecommunications, utility, value added, gross receipts, or similar taxes now or hereafter applicable to, measured by, or imposed upon or with respect to the transaction, or any services performed in connection therewith. Purchaser shall be solely responsible for the payment and agrees to pay or reimburse PumpSpy for any such taxes which PumpSpy or its Suppliers are required to pay.

9. Purchaser Indemnity

Purchaser agrees to indemnify and hold PumpSpy and its Suppliers harmless from and against all claims, damages, lawsuits, and losses related to, concerning or arising out of Purchasers use of the Monitoring Services provided by PumpSpy under this Agreement.

10. Act of Nature

A. PumpSpy will not be liable for failure to perform any obligation or delay in performance resulting from or contributed to by any cause beyond the reasonable control of PumpSpy or its Suppliers or from any act of God; act of civil or military authority; act of war whether declared or undeclared; act (including delay, failure to act, or priority) of any governmental authority or Purchaser; act of terrorism; civil disturbance; insurrection or riot; sabotage; fire; inclement weather conditions; earthquake; flood; strike; work stoppage or other labor difficulty; major equipment breakdown; or failure or delay beyond its reasonable control.

11. Termination

Purchaser may, upon prior notice to PumpSpy, terminate the Monitoring Services or any remaining portion thereof under the Agreement. The Monitoring Services will then terminate at the end of the Purchaser's current paid billing cycle. PumpSpy shall have the right to terminate the Agreement immediately in the event of a material breach of the Agreement by the Purchaser.

12. Suspension

Purchaser may, upon prior notice to PumpSpy and payment of reasonable and proper suspension and reactivation charges, suspend the scheduled Monitoring Services or portions thereof under the Agreement for a defined period of service. Suspension charges will include any reactivation charges at the time services are resumed. All suspension charges shall be due immediately upon receipt of the PumpSpy invoice. Should the suspension exceed a period of three (3) months, at the option of PumpSpy, the Agreement or any portions thereof may be deemed to have been terminated by Purchaser. Such termination shall be subject to charges as stated in term 11 herein these terms.

13. Proprietary Information

A. PumpSpy may have a proprietary interest in information that may be furnished pursuant to the Agreement. Purchaser will keep in confidence and will not disclose any such information which is specifically designated as being proprietary to PumpSpy, without the prior written permission of PumpSpy or use any such information for other than the purpose for which it is supplied. The provisions of this paragraph shall not apply to information, notwithstanding any confidential designation thereof, which is known to Purchaser without any restriction as to disclosure or use at the time it is furnished, which is or becomes generally available to the public without breach of any agreement, or which is received from a third party, including Purchaser’s subsidiaries or affiliates, without limitation or restriction on said third party or Purchaser at the time of disclosure.
B. PumpSpy also has a proprietary interest in (i) the Form, (ii) the Agreement and (iii) the processes and procedures used by its personnel in performance of the Agreement. Accordingly, neither the Form, the Agreement or, such processes and procedures will be disclosed or viewed in whole or in part to third parties without the prior written permission of PumpSpy.
C. Purchaser shall indemnify and hold PumpSpy harmless from and against any loss, damage or liability arising or resulting from non-compliance with the provisions of this Article 13– Proprietary Information.

15. Ownership of Data

All data generated pursuant to this Remote Monitoring Services Agreement Shall be the sole property of PumpSpy and PumpSpy shall have all rights and title to such Data. PumpSpy may use such data for any purpose or transfer to sell such data.

16. Limitation of Liability

PURCHASER EXPRESSLY AGREES THAT NEITHER PUMPSPY NOR ITS SUPPLIERS WILL UNDER ANY CIRCUMSTANCES BE LIABLE UNDER ANY THEORY OF RECOVERY, WHETHER BASED IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), UNDER WARRANTY, OR OTHERWISE, FOR: ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE OR PUNITIVE DAMAGES WHATSOEVER; DAMAGE TO OR LOSS OF PROPERTY OR EQUIPMENT; LOSS OF PROFITS OR REVENUE; LOSS OF USE OF EQUIPMENT, LOSS OF DATA; INCREASED COSTS OF ANY KIND.
PURCHASER EXPRESSLY AGREES THAT THE REMEDIES PROVIDED IT HEREIN ARE EXCLUSIVE AND THAT UNDER NO CIRCUMSTANCES SHALL THE TOTAL AGGREGATE LIABILITY OF PUMPSPY UNDER ANY THEORY OF RECOVERY, WHETHER BASED IN CONTRACT, IN TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), UNDER WARRANTY, OR OTHERWISE, EXCEED THE TOTAL PRICE PAID TO PUMPSPY UNDER THIS AGREEMENT. THE PROVISIONS OF THIS ARTICLE SHALL PREVAIL OVER ANY CONFLICTING OR INCONSISTENT PROVISIONS SET FORTH ELSEWHERE IN THIS AGREEMENT.

17. Compliance with Laws

In the performance of work under the Agreement, PumpSpy and its Suppliers shall comply with all applicable laws and regulations governing the performance of the Work. The price for such work is based on compliance by PumpSpy with these laws and requirements as they are in effect on the date of the offer submitted by PumpSpy (or the effective date of the Agreement if no offer is provided).

18. Export Law Compliance

Purchaser acknowledges that PumpSpy is required to comply with applicable export laws and regulations relating to the sale, exportation, transfer, assignment, disposal and usage of the Monitoring Services, or one or more of them, provided under the Contract, including any export license requirements. Purchaser agrees that such Monitoring Services, or one or more of them, shall not at any time directly or indirectly be used, exported, sold, transferred, assigned in a manner which will result in non-compliance with such applicable export laws and regulations. It shall be a condition of the continuing performance by PumpSpy of its obligations hereunder that compliance with such export laws and regulations be maintained at all times.

19. Changes

Purchaser may request changes within the scope of the Agreement and, if accepted by PumpSpy, the price, performance, schedule and other pertinent provisions of the Agreement will be adjusted by mutual agreement of the parties prior to implementation of the change.
Expenses incurred by PumpSpy due to (i) delays, other than delays which are deemed to be within the reasonable control of PumpSpy, and (ii) changes in applicable laws and requirements after the date of the offer submitted by PumpSpy, as applicable, will be treated as changes to the scope of work and the Agreement will be adjusted as set forth in the previous paragraph.

20. Miscellaneous Provisions

A. Waivers: The failure of either party to enforce at any time any of the provisions of the Agreement or to require at any time performance by the other party of any of such provisions, shall in no way be construed to be a waiver of such provision, nor in any way to affect the validity of the Agreement or any parts thereof, or the right of either party thereafter to enforce each and every provision.
B. Modification: No waiver, modification, or amendment of any of the provisions of the Agreement shall be binding unless it is in writing and signed by duly authorized representatives of both parties.
C. Headings: The headings used in the Agreement are not to be construed as modifying, limiting or expanding in any way the scope or extent of the provisions in the Agreement.
D. Assignment: The Agreement will not be assigned by Purchaser without the prior written consent of PumpSpy. Any purported assignment without such prior written consent shall be null and void.
E. Governing Law: The Agreement will be construed and interpreted in accordance with the laws of the State of Ohio.
F. Integration: The Agreement contains the entire agreement and understanding between the parties as to the subject matter of the Agreement, and merges and supersedes all prior agreements, commitments, representations, writings, and discussions between them. Neither of the parties will be bound by any prior obligations, conditions, warranties, or representations with respect to the subject matter of the Agreement.
G. Survival: The provisions entitled “Proprietary Information,” Ownership of Data,” “Limitation of Liability,” shall survive termination, expiration or cancellation of the Agreement.

PumpSpy Billing & Cancellation Policy

The PumpSpy offer and prices are for Monitoring Services which are scheduled to be performed for (1) one month. The period of service begins upon the customers request for activation of the individual site. The initial (1) one month of service is provided at no charge. At the conclusion of the initial period of service, the service shall renew automatically for subsequent additional (1) one month of service, unless canceled prior to the expiration of the then current period of service.
Purchaser may, upon prior notice to PumpSpy, terminate the Monitoring Services or any remaining portion thereof under the Agreement. The Monitoring Services will then terminate at the end of the Purchaser's current paid billing cycle. PumpSpy shall have the right to terminate the Agreement immediately in the event of a material breach of the Agreement by the Purchaser.
To terminate the PumpSpy Monitoring Service, Purchaser may send an email using the subject line “CANCEL” to support@pumpspy.com. Email must include Purchaser name, address and contact information. Purchaser may also terminate the Service by calling PumpSpy support at (515) 999-6935.
At any time prior to renewal, PumpSpy may, upon 30 days written notice, establish new prices for Monitoring Services.